How to use Fixflo

One of the benefits of being a tenant is having someone else deal with repair work and contractors. We ensure that you are able to report any issues as quickly and simply as possible.

Fixflo is an easy to use repair reporting system where you can log any issues 24 hours a day, 7 days a week. This will stop you wasting your valuable time on lengthy, confusing phone calls. If it’s a quick fix, Fixflo guides you through the repair step by step - so there’s no need to wait for someone to come out.

How do I get started?

Step 1: Log onto your My Andrews account

Your My Andrews account can be accessed at the top of the page on your desktop or via the main menu on mobile or tablet devices.

Don’t have a My Andrews account? It is easy to set one up. If Andrews has your email address, you will be able to go to My Andrews and set up a password and activate your account by clicking on a link to verify the email address.

If you have any problems setting up your My Andrews account, please talk to your Property Manager.

Step 2: Report a fault

Once you are logged in to your My Andrews account, select the ‘Renting’ tab and then select ‘Report faults’.

The property that you are living in will then appear on your screen with a red button saying ‘Log a fault’ beside it. Click on this button to log your fault.

Click on the icon that most closely relates to your issue.

Step 3: Provide details and photographs

From there, follow the instructions, giving as much detail as you can to enable your property manager to understand the issue. You could also upload any photos of the issue. You will be asked to confirm the address of the property and whether you are happy for the property to be accessed when you are not there, or if you would like to be in the property when any work is carried out.

Step 4: Get guided advice

If your problem could be solved quickly, you will be offered assistance in how to resolve the problem yourself. This would speed up the process of the repair even further and make life easier for you.

If the damage is more serious, you might be offered guidance in how to prevent any further damage to the property while the contractor is on their way.

 Step 5: Submit the report

Once you have given all the details, accept the terms and conditions and click ‘Submit’. This will then submit the report to your Property Manager, who will take appropriate action. You will receive an email confirming that your issue has been reported and will be reviewed.